Frequently asked questions (FAQ)

Frequently asked questions (FAQ)
About Pricing

What are payment options?
PayPal: Pay with your PayPal account or use PayPal's secure payment to pay with your credit card by clicking the button. Don't have a PayPal account? Visit https://www.paypal.com/
Please note that checks or any other form of payment are not accepted.
How much does my artwork cost?
Check Pricing link Pricing. The prices that appear in this link do not include the cost of shipping.
How is calculated the price of my artwork?
The price is calculated considering the factors of cost of materials, size or format, complexity level, and the time necessary for the complete artistic execution.
Do you have payment plans?
Yes. There are 2 payment plans. Plan A: Multi-payments and Plan B): Single payment.

Plan A: Multi-payments

This plan consists of 5 fixed and equal payments, each payment represents 20% of the total price of the artwork (price of the artwork plus its shipping costs). The frequency of payments and percentage of payments is as follows:
Payment Percentage of the total price Due date
1 20% At the time of order placing
2 20% 1/4 time of the artwork completion
3 20% 2/4 time of the artwork completion
4 20% 3/4 time of the artwork completion
5 20% When the artwork is finished and before shipping
Notes:
  1. For your convenience, once the artwork order is placed, personalized information will be sent to your email address with the payment amounts in American currency ($ US) and the time will be specified in actual dates.
  2. You may receive email reminders a few days before your due date
  3. If you do not make a payment in the due date, the amount will be added to your next payment. Please note that this will affect the execution time and the deadline will be moved to the future. Make sure the payment is done on time.
  4. To proceed with the shipping of the artwork you must have paid 100% of the total price.

Plan B: Single payment

This plan consists of an initial payment at the time of placing the order of 20% of the total price of the work (that is, cost of the work plus its shipping costs) and a single payment of the remaining 80% of the total price of the artwork once it is finished and before shipping.
Keep in mind that to proceed to send the artwork you must have paid 100% of the price of the artwork and the shipping costs.
Are shipping costs included in the price of the artwork?
No. But you can know the details of the shipping costs in advance before proceeding to make any payment or confirm the order placement. Once you complete Step 3 (Send) in our Online Store you will be receiving custom information in your registered email from myorder@pironapainters.com
Are customs duties, fees and/or taxes included in the price of the artwork?
No. PironaPainters is not responsible for customs duties, fees and/or any taxes applied to your order. For more information check Shipping Policy.
When should I pay for my artwork?
Complete the three (3) steps in our online store for starting your order placement.
- Receive the order details along with the payment dates in your registered email from myorder@pironapainters.com
- Check carefully the information provided. If you agree, confirm your order by replying to the email sent.
- Make your payment according to the selected Payment Plan to begin the artistic process of your personalized artwork.


About Shipping

How long does shipping take?
To know the details of the shipping times, complete Step 3 (Send) of the order in our Online Store and you will receive this information in your email from myorder@pironapainters.com For more information visit our Shipping Policy and for any other questions you can contact us by email contactus@pironapainters.com.
What companies do you use to make the shipping?
To know the details of the shipping companies, complete Step 3 (Send) of the order in our Online Store and you will receive this information in your email from myorder@pironapainters.com
Do you ship to all parts of the world?
Yes. Prices and time are influenced by the location. For more information visit our Shipping Policy or contact us by email contactus@pironapainters.com.
How do you protect the artwork for shipping?
The safety of your artwork is very important to us. Our shipping team will ensure that your order is securely wrapped in protective layers, properly packaged, and marked "fragile".
Do you have express delivery service?
It depends on the destination. To know the details of the shipping companies, complete Step 3 (Send) of the order in our Online Store and you will receive this information in your email from myorder@pironapainters.com


About the Artwork

What materials are used in the artwork?
Oil, linseed oil and media. The painting is done on canvas.
Who carries out the works?
See the link The Artist, for details.
Are the works framed?
No.
Does the artwork include a Certificate of Authenticity?
Sí.
What is a Certificate of Authenticity?
It is a document issued by The Artist that proves the authenticity of your artwork. It is a useful tool to prove the origin of the painting, the quality, and it assures you that it has been produced exclusively by The Artist.
Where can I order a personalized artwork?
Can I request a custom size for my artwork?
Contact us by email (contactus@pironapainters.com) to know the cost of the personalized format you are looking for.
Can I order my artwork in a size other than the available formats?
Contact us by email (contactus@pironapainters.com) to know the cost of the personalized format you are looking for.


About Timing

How long will it take to receive my artwork?
To know the details of the shipping times, complete Step 3 (Send) of the order in our Online Store and you will receive this information in your email from myorder@pironapainters.com For more information visit our Shipping Policy or contact us by email contactus@pironapainters.com.
How long does it take to complete the work?
The artistic execution time, including drawing, painting, and drying is shown in the link Timming.
When should I pay for my artwork?
  • Complete the three (3) steps in our online store for start your order placement.
  • Receive the order details along with the payment dates in your registered email from myorder@pironapainters.com directamente en la dirección de correo electrónico que
  • Check carefully the information provided. If you agree, confirm your order by replying to the email sent.
  • Make your payment according to the selected Payment Plan to begin the artistic process of your personalized artwork.
When does my artwork begin to be made?
Once the first payment has been made, the process of making your artwork will immediately begin.
Why other websites do the artwork faster?
Because other websites mass-produce artworks using multiple digital and electronic tools. That is how they can offer you paintings in record time, but in this process the artistic emotional connection is sacrificed for the monetary reward of the sales volume.
But when you order your artwork at PironaPainters, the traditional times of composition, drawing, sketching, painting, and drying are respected at an affordable price.
The use of technology is something completely valid and useful to manage higher sales, but PironaPainters does not work in that way. PironaPainters is a full handcrafted brand, and its sales are reduced to offer artistic quality and exclusiveness.


About modifications

Can modifications be made to the artwork?
Modifications can be requested only regarding the content of the artwork within a period of 7 continuous days from the start of the production of the painting. But no changes can be made to the selected size once the order is confirmed, so make sure that the size you choose is the one that best suits your tastes and needs. You can keep in touch with the artist to answer any questions via email contactus@pironapainters.com
Can changes be made to the size or format of the work once the order is confirmed?
No. No modifications can be made to the selected size or format once the order is confirmed, so make sure that the size you choose is the one that most closely matches your tastes and needs.

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Florida - USA
Emotions, traditions, and values
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